Employee Customer Care at Confidential
Amsterdam - Loondienst
part-time/full-time hours
FLUENT DUTCH REQUIRED Salary indication: €2,500.00 – €2,750.00 per month based on 40 hours Vacancy text: Do you enjoy helping people? Do you thrive on tackling a wide variety of questions and truly solving problems for customers? Join us as a Customer Care Representative. In this role, you are the first point of contact for their customers. You’ll have the time and freedom to support them in the best possible way. With clear communication and a solution-oriented mindset, you’re not afraid of any question. And when needed, you know how to ask the right questions in return, because you’re great at active listening. You love learning new things and using that knowledge to advise entrepreneurs. You also document the entire process so you can always refer back to it later. Working in a close-knit team gives you energy, and the best colleagues come with the job! Do you feel at home in a small, growing organization where the provider knows every customer by name? And where unique products and services help clients elevate their business performance? Then we’d love to meet you! The company The provider is a fast-growing service company in the field of telephony and IT. They make sure entrepreneurs are always reachable and therefore able to perform at their best. What sets them apart is their approach: truly knowing their customers and offering complete support. They act as a trusted partner and always look beyond the phone line. The company invests in long-term relationships with both customers and employees. Responsibilities In addition to the customer contact tasks mentioned above, you will also assist colleagues with sales support and administrative work, such as coordinating new service installations and customer relocations. You’ll do all this as part of a motivated team. Teamwork is in your DNA, and you see opportunities to contribute to the continued growth of the provider. Profile Fluent in Dutch MBO/HBO level of education (ICT background is a plus) Positive work experience in a customer-facing role Affinity with technology and a hands-on mentality Enthusiastic, driven, and empathetic Excellent communication and problem-solving skills Focused on long-term collaboration What they offer The provider offers a challenging position with plenty of opportunities to learn and grow. Their goal is to help you succeed. That’s why they provide extensive support, internal and external training from day one, and the chance to take on your own responsibilities. Alongside the prospect of a permanent position, they offer a competitive salary and a pension scheme. Employment type: Part-time or full-time Compensation & Benefits: Holiday allowance Company training program Professional development budget Flexible working hours Christmas gift package Pension scheme Travel allowance Work schedule: Monday to Friday Language: Dutch (required) Work location: Hybrid – Amsterdam